How We Use Your Data
At PurpleNest, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and store your personal information. This policy explains what data we collect, why we collect it, how we use it, and your rights regarding your information.
1. What Data We Collect
We may collect and process the following personal data:
- Personal Information– Name, address, phone number, email, and emergency contact details.
- Health & Care Information– Medical history, care requirements, and other relevant health data (if applicable).
- Payment Information– Billing details, invoices, and payment records.
- Website Usage Data– IP address, browser type, and cookies to enhance user experience.
- Communication Data– Emails, inquiries, and feedback you provide.
2. How We Collect Your Data
We collect data in the following ways:
- Directly from you when you complete forms, contact us, or use our services.
- Through third-party sources (e.g., healthcare providers or referrals) with your consent.
- Automatically via website cookies and analytics tools.
3. Why We Collect Your Data
We collect your data to:
- Provide high-quality care services tailored to your needs.
- Communicate with you regarding your care, appointments, and inquiries.
- Process payments and manage billing records.
- Improve our website and services for abetter user experience.
- Comply with legal and regulatory obligations.
4. How We Protect Your Data
We take data security seriously and implement strict measures, including:
- Secure servers and encrypted databases to protect sensitive information.
- Limited access to personal data, only available to authorized personnel.
- Regular security audits and compliance with UK GDPR and Data Protection Laws.
5. Who We Share Your Data With
We may share your data with:
- Healthcare professionals involved in your care.
- Regulatory authorities if required by law.
- Payment providers for processing transactions.
- Third-party service providers(e.g., IT support) under strict confidentiality agreements.
We will never sell or share your data with unauthorized third parties for marketing purposes.
6. How Long We Keep Your Data
We retain personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once no longer needed, data will be securely deleted.
7. Your Rights
You have the following rights regarding your data:
- Access– Request a copy of your personal data.
- Correction– Update or amend inaccurate information.
- Deletion– Request removal of your data where applicable.
- Restriction– Limit how we process your data.
- Objection– Withdraw consent or object to certain uses of your data.
To exercise your rights, contact us at[Your Contact Email].
8. Cookies & Website Tracking
Our website uses cookies to improve functionality and user experience. By using our website, you agree to the use of cookies. You can manage or disable cookies in your browser settings.
9. Updates to This Policy
We may update this policy periodically. Any changes will be posted on this page, so we encourage you to review it regularly.
10. Contact Us
If you have any questions about how we use your data, please contact us at:
📍Kinward Group T/A PurpleNest Homecare
📞 01415519500
📧 hello@purplenest.co.uk
